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KyleW
Beginner
822 Views
Message 1 of 6

Error code BTP-115c

Hey, not 100% sure if this is in the right place but I've had BT for a few days now I set everything up and majority of it works fine. Whenever I click on BT player I'm given the error code: BTP-115c at first I thought it might have just needed a couple days to get set up correctly as it was a new installation but it's still persisting and I can't watch anything on now TV either, I've tried to reset my router and the BT box by holding the power button until it restarts, still getting the same error message, any help would be much appreciated, thank you.

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5 REPLIES 5
h3x1e
Expert
809 Views
Message 2 of 6

Re: Error code BTP-115c

It is in the wrong forum but it will get moved to the correct one so dont worry about that.

Have you tried factory resetting the box?

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KyleW
Beginner
799 Views
Message 3 of 6

Re: Error code BTP-115c

Thank You, New to this haha and I have tried factory resetting the BT box and my router

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PaddyB
Moderator
Moderator
782 Views
Message 4 of 6

Re: Error code BTP-115c

Hi @KyleW,

Welcome to the Community and thank you for posting. The BTP-115c error code normally means the service hasn't been correctly set up on the network. If you send me in your details, I'll be able to help you with this.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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DarrenW
BT TV Expert
764 Views
Message 5 of 6

Re: Error code BTP-115c

You up and running yet @KyleW ?

 

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KyleW
Beginner
736 Views
Message 6 of 6

Re: Error code BTP-115c

Hey, yea I've managed to get it up and running now, thank you all for the help

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