I have asked a moderator to provide assistance, they will post an invite on this thread.They are the only BT employees on this forum, and are based in the UK.
Hi @Kazacky - I've fixed this issue for you. Please try launching the BT Player and let me know how you get on.
I am sorry for all of the problems you've had. We will do all we can to help you.Let me know if @gavinlambourne's fix has helped you
I've also sent you a private message. Please reply back to that message if you need any other help