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goingsolo99
Beginner
191 Views
Message 1 of 4

Error code BTP-269

I  cannot receive my subscription  channels  when I enter code into bts code tool and it is not recognised  I an anyone help

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DavidM
Moderator
Moderator
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Message 2 of 4

Re: Error code BTP-269

Hi @goingsolo99 and welcome.

I'm sorry for any inconvenience this is causing. Has there been any orders placed on the account recently? Any other changes?

Cheers

David

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goingsolo99
Beginner
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Message 3 of 4

Re: Error code BTP-269

No changes  to acc only ordered a film 2 nights ago 

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StuartH
Moderator
Moderator
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Message 4 of 4

Re: Error code BTP-269

Hi @goingsolo99 

Have you tried restarting the box to see if this clears the error message?

Also, have the channels only recently stopped working, or did they never work?

Thanks

Stuart

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