on - last edited on by
RobbieMac
How did they fix it? I am having the same problem and they can’t solve it 
Welcome to the community and thanks for your post! I have moved your post to start your own thread as that's the best thing to do.
Sorry that you're seeing error code IPC-6023 on your BT TV service. I appreciate that you have reported this already and you're still no further forward so we will pick this up and give you a hand from here.
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Cheers,
Robbie
| Community Moderator | RobbieMac | |
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Hi @Geordiepants I called earlier sorry I could not reach you. I just wanted to check if you had been contacted back about this fault by the faults team and if the error is still happening.
In the meantime I've passed your details to our BTTV experts to help.
Cheers
John
| Community Moderator | JohnC | |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
Hi @Geordiepants Thanks for posting back and the BTTV experts are working on the fault now. It can take a few days but I'll drop back and keep you updated when I have some news.
Cheers
John
| Community Moderator | JohnC | |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
Hi @Geordiepants If you are still getting the IPC6023 error code please select the "Help" tab when the error codes is presented and follow the help instructions and let me know how you get on.
Cheers
John
| Community Moderator | JohnC | |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
Hi @Geordiepants Thanks for taking my call yesterday and I wanted to check if you were able to get the BT Hub reconnected and if the issue persists with the BT Hub.
Cheers
John
| Community Moderator | JohnC | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the star next to a reply to say thanks | Help guide to using the community? Click below |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
Hi @Geordiepants Did you get a chance to check if the error occurs when the BT Hub is connected?
Cheers
John
| Community Moderator | JohnC | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the star next to a reply to say thanks | Help guide to using the community? Click below |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
