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Jmccay
Beginner
322 Views
Message 1 of 4

Error codes BTP-15000/ BTP-15990

I keep getting these error codes when I try and access the BT player and the max hd tv package extra channels. I have spent at least 90 minutes on the phone trying to get this sorted but with no outcome. I have read on other posts that this might be caused by a lack of ‘linking’ broadband orders and tv. I have had a really difficult time getting broadband installed with numerous cancelled orders etc. I keep getting passed between subscriptions and faults. Can anyone help??
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3 REPLIES 3
PaddyB
Moderator
Moderator
313 Views
Message 2 of 4

Re: Error codes BTP-15000/ BTP-15990

Hi @Jmccay,

I'm sorry your having a problems with your BT TV service. The error message "Error codes BTP-15000/ BTP-15990" usually indicates a mis-match some where with your account information and the network. I'll be able to get this corrected.

Please can you send me in your details using the "Contact The Mods" link found in my profile.

Thanks

PaddyB

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Jmccay
Beginner
267 Views
Message 3 of 4

Re: Error codes BTP-15000/ BTP-15990

I have heard nothing further from BT. Still not working.
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NeilO
Moderator
Moderator
260 Views
Message 4 of 4

Re: Error codes BTP-15000/ BTP-15990

@Jmccay I'm really sorry this is not sorted, unfortunately the Moderation team are unable to help with your case as you have a FTTP line but I can see you have case handler who is working on this so I've emailed him requesting that he gets back in touch with you.

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