Error codes

[Nickinoo]

Good evening

I'm having problems  accessing some of our subscription channels. We have got the now tv subscription and can use that through our other devices however we are unable to watch any of our subscription channels through our youview box. I've also tried going on the bttv app and it's says we need a subscription which we do. Can someone help please

Thank you

Nicki

[Les-Gibson]

Can you describe the problem in a bit more detail, do you see an error code, pixelation, blank screen etc

[NeilO]

Hi @Nickinoo, I'm sorry you're unable to watch the BT TV subscription channels at the moment. Can you let me know what the error codes are?

Thanks
Neil