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Loug232
Newbie
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Message 1 of 7

Error message BTP-15990 and missing tv channels

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Please can someone help, I have reset the box and done a software update but when trying to open the bt player keep getting the same error message. I have tried to call and no luck fixing, and when I enter the error code into the error search on bt website it says not valid?
I also don’t have access to any of the entertainment channels despite the online account saying I should have them.
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Moderator
Moderator
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Message 2 of 7

Re: Error message BTP-15990

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@Loug232 welcome to the community and thanks for posting, I'm sorry about the problems with your BT TV. Is your line a broadband working at the moment? I've seen this error message come up when the orders haven't been completed. 

Community ModeratorNeilO
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Loug232
Newbie
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Message 3 of 7

Re: Error message BTP-15990

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Hi yes the broadband is working
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Moderator
Moderator
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Message 4 of 7

Re: Error message BTP-15990

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@Loug232 Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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BT TV Expert
BT TV Expert
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Message 5 of 7

Re: Error message BTP-15990

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Hi Loug232,

 

Looks like there was a problem on some accounts. I've made a few changes, please can you try again now.

 

Steve

BT TV expertSteveM
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
Loug232
Newbie
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Message 6 of 7

Re: Error message BTP-15990

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Hi, thank you after a system reset that now seems to be working for both the bt player and additional channels thank you
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Moderator
Moderator
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Message 7 of 7

Re: Error message BTP-15990

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@Loug232 That's great, I'm glad @Steve_M was able to get that sorted for you. Smiley Very Happy

Community ModeratorNeilO
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