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Flossy744
Contributor
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Message 1 of 9

Error message on MyTV Preview unavailable

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Last night our TV screen just went black. The Youview box was showing the normal 2 blue lights but was frozen, so were we as we are definitely not technically minded.

We switched the TV off but the remote would not switch the Youview box off, after sitting looking at it for sometime we decided to be brave and switch the whole lot off at the plug socket ( we did this when we had Virginmedia if anything went wrong)

Switched  back on after a while and everything started to load again, now everything is working as it was all except for when we click on the blue home on remote and go to my TV, our recordings are all there but a message where the preview of recorded programs were, saying.

 

MyTV Preview unavailable 

Unable to load. Wait a moment and try again.

for more info visit bt.com/tverrors and search YVM 503

Press ok to view your recordings.

we have left it all night but the message is still there.

 

We did go to the above  bt.com/tverrors and checked signal and things were all showing as fine.

Any  help would be appreciated .

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Error message on MyTV Preview unavailable

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Internet connectivity issue.

To fix these errors:

  1. Check your broadband connection. Press the Home (or YouView) button, then go to Settings > Signal & Connection > Broadband Connection. It should show “Connected” next to 'Status'
  2. TV box to Hub connectivity
  3. Restart your Hub and wait for the broadband light to go blue
  4. Reboot your TV box by flicking the switch at the back and then try again

How is the BT YouView box connected to the BT Home hub?

Flossy744
Contributor
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Message 3 of 9

Re: Error message on MyTV Preview unavailable

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Thank you

I am unsure  how it’s connected it’s a plug type thing into the wall socket and then a white lead but the bit that plugs into the plug type thing is yellow.

We did check everything except for this switch that’s somewhere at the back of the Youview box we didn’t switch that on and off as yet.

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Flossy744
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Message 4 of 9

Re: Error message on MyTV Preview unavailable

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Just looked with a torch and it’s plugged into The Ethernet and I also saw the on off switch too.

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: Error message on MyTV Preview unavailable

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Do you mean a pair of these?

http://bt.custhelp.com/app/answers/detail/a_id/10666/%7E/i-have-a-problem-with-my-powerline-adapters...

Or is there a direct cable from the home hub to the BT YouView box?

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Flossy744
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Message 6 of 9

Re: Error message on MyTV Preview unavailable

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The hub I think is the one upstairs working the internet  they are both plugged in the same way  but mini connectors.

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Flossy744
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Message 7 of 9

Re: Error message on MyTV Preview unavailable

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Yes it’s in two of the first one in the link you sent

bt mini connectors x2

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Flossy744
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Message 8 of 9

Re: Error message on MyTV Preview unavailable

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We did it 😁👍

flicked the switch on the back of the Youview box and all is well again.

Thanks.

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Message 9 of 9

Re: Error message on MyTV Preview unavailable

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Hi @Flossy744,

Thank you for posting back. I'm glad your BT TV is back working.

Good advice @Keith_Beddoe  Smiley Happy

Thanks

PaddyB

Community ModeratorPaddyB
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