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bosshogguk
Aspiring Contributor
2,134 Views
Message 1 of 22

Error on attempted itv streaming BTV-158 ???

I was trying to watch endeavour s1e1 and Lewis s1e3 yesterday evening and both failed to start, a BTV-158 error was shown but cannot find this mentioned anywhere.

 

I have the latest Jan software update, and good reliable 13mbs on ADSL2+ so any ideas??

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21 REPLIES 21
bosshogguk
Aspiring Contributor
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Message 2 of 22

Re: Error on attempted itv streaming BTV-158 ???

Seems that some work and others don't. Tried disabling parental controls without it helping.

 

Lewis s2e1-3 dome up with this error message, while episode 4 works fine.

 

would be nice to know if it is the EPG at fault or something fundamental with the playback

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2,064 Views
Message 3 of 22

Re: Error on attempted itv streaming BTV-158 ???

I'm also getting this error code when trying to watch a couple of episodes of Vera Series 1.  The BT website explanation of error codes does not mention any that start "BTV" - what the hell are they playing at?

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bosshogguk
Aspiring Contributor
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Message 4 of 22

Re: Error on attempted itv streaming BTV-158 ???

I think they are playing at the old game of spend millions on ad. campaigns and then rake in the money by putting zero effort into supporting the resulting users.

 

You just know that if you were to ring up you could be talking to someone in a call centre anywhere in the world, and their 'script' will be to take you through all the obvious checks and a full reset (losing all recordings).
 If they get to determingin the issue still remains (which it will if it is supplier/content based) they will then send out a replacement box thus making their problem 'go away' for several days.

 

It all seems to be about them promotign the idea that there could never be an issue with either the new firmware, or with the content they purport to serve.

 

My wife is now winging at me to go back to the old BTV box.

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kryten22uk
Contributor
1,984 Views
Message 5 of 22

Re: Error on attempted itv streaming BTV-158 ???

Just had this BTV-158 error this evening when trying to watch 5 Year Engagement from Box Office.  Other things on Vision work.  This is really annoying.  Ruins an evening if you plan the evening around a movie.

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CriticalMass
Aspiring Contributor
1,953 Views
Message 6 of 22

Re: Error on attempted itv streaming BTV-158 ???

I had exactly the same error code on the same film last night. I reluctantly phoned BT having settled down for a movie night and got the standard technical call centre. I explained I had checked all the connections, reset the hub blah blah as per usual. I told them OnDemand TV worked fine, as did the on demand players, it appeared to be just the films on box office that didn't work. This was puntuated by long pauses at the other end of the phone as they clearly ran out of answers on their check list. Finally they said I would get a refund on the film and my issue "escalated to the next level with someone phoning me within 24-48 hours". Well its been 16 hours so far so I expect a call today or tomorrow.

 

I won't be sending my box back if they suggest it because I've about 40 hours of content recorded on it. Its a shame the BT service is plagued by these little glitches all the time. I bet if I try it again it'll work eventually as I've watched ondemand content without any problem before.

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mrjohndawson
Beginner
1,936 Views
Message 7 of 22

Re: Error on attempted itv streaming BTV-158 ???

I've had the same error after I had paid to stream 5-year engagement.  I've streamed one other film successfully on this new box but having done all the normal stuff, this error BTV-158 keeps coming up.  Anyone fixed it?

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bosshogguk
Aspiring Contributor
1,916 Views
Message 8 of 22

Re: Error on attempted itv streaming BTV-158 ???

Nope, not seen any explanation let alone solution.

When I go onto the BTV to watch the likes of Lewis only around 1 out of 8 of the shows work. No obvious reason why some would work and others fail every time.
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MartinH
Expert
1,906 Views
Message 9 of 22

Re: Error on attempted itv streaming BTV-158 ???

Had the same on Groundhog Day today.

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PJ_Maybe
Aspiring Expert
1,885 Views
Message 10 of 22

Re: Error on attempted itv streaming BTV-158 ???

just had the same Btv-158 error just now on SD version of five year engagements
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