Errors BTP-15000 and BTP-15990

[Snudz]

Having same problem - support are insisting I need a broadband extender despite having the house wired with cat6 cabling and therefore the youview box effectively being connected directly to the smarthub.

[sw280]

Identical issue here. 3 hours on the phone to a call centre in Kolkata has done nothing to solve the issue. It appears the IP being read by my TV box is different to my actual IP

[Kennyken73]

Hi
I have the exact same issue; can you help please
Thanks

[Gemma_P]

Hi @Kennyken73

I have sent you a private message. Happy to have a look into the issue for you.

[Kivlovski]

Hi

I am also getting this issue and have been phoning the 0800 number for a week, with little success. I have done factory resets without any changes to the situation except that it means I need to resign in to everything again.

My order is still marked as open even though the work was completed last week, and it looks like that is at least partly my problem. I am getting a little tired of the holding music on the 0800 number and so if you are capable of sorting this out for me, that would be great.

thanks

[Gemma_P]

Hi @Kivlovski,

I have sent you a private message. If you're able to respond to me there, I'll be happy to assist with the problem.

Thank you,

[Nickcred]

Hello, I am also getting this error message, any help would be much appreciated.

Regards,

Nick.

[StuartH]

Hi @Nickcred

I asked @Gemma_P to look into this for you she's advised me shes been in touch and is working with you to get a resolution to this error message.

Cheers

Stuart

[Nickcred]

Would like to confirm once again, she has sorted it all out! Thank you so much guys.

[StuartH]

Hi @Nickcred Thanks for confirming I've passed on your thanks to @Gemma_P