Errors BTP-15000 and BTP-15990

[Nessa]

Hi Gemma

I also have got the error code BTP-15990. Would you be able to help resolve this issue for me please.

Many thanks

Nessa

[NeilO]

@Nessa Welcome to the community and thanks for posting, I'm sorry to see you're getting the BTP-15990 error. Gemma's not on the community today so I've sent you a Private Message with details on how you can get in contact with the mod team.

[steveyeu]

I too am experiencing these error codes although my Broadband has activated and is working as expected any assistance would be appreciated.

[Gemma_P]

Hi @steveyeu, if you're able to send me your landline number via a private message I will have a look into the problem for you. Thank you, 

[ShehrozM2293]

Hi Gemma I’m having the same issue and the technical team can’t seem to fix it could you please help? Thanks