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Snudz
Beginner
1,040 Views
Message 11 of 25

Re: Errors BTP-15000 and BTP-15990

Having same problem - support are insisting I need a broadband extender despite having the house wired with cat6 cabling and therefore the youview box effectively being connected directly to the smarthub.
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sw280
Beginner
996 Views
Message 12 of 25

Re: Errors BTP-15000 and BTP-15990

Identical issue here. 3 hours on the phone to a call centre in Kolkata has done nothing to solve the issue. It appears the IP being read by my TV box is different to my actual IP
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Kennyken73
Beginner
940 Views
Message 13 of 25

Re: Errors BTP-15000 and BTP-15990

Hi
I have the exact same issue; can you help please
Thanks
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Gemma_P
BT TV Expert
927 Views
Message 14 of 25

Re: Errors BTP-15000 and BTP-15990

Hi @Kennyken73

I have sent you a private message. Happy to have a look into the issue for you.

Kivlovski
Beginner
832 Views
Message 15 of 25

Re: Errors BTP-15000 and BTP-15990

Hi

I am also getting this issue and have been phoning the 0800 number for a week, with little success. I have done factory resets without any changes to the situation except that it means I need to resign in to everything again.

My order is still marked as open even though the work was completed last week, and it looks like that is at least partly my problem. I am getting a little tired of the holding music on the 0800 number and so if you are capable of sorting this out for me, that would be great.

thanks

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Gemma_P
BT TV Expert
812 Views
Message 16 of 25

Re: Errors BTP-15000 and BTP-15990

Hi @Kivlovski,

I have sent you a private message. If you're able to respond to me there, I'll be happy to assist with the problem.

Thank you,

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Nickcred
Aspiring Contributor
785 Views
Message 17 of 25

Re: Errors BTP-15000 and BTP-15990

Hello, I am also getting this error message, any help would be much appreciated.

Regards,

Nick.
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StuartH
Moderator
Moderator
774 Views
Message 18 of 25

Re: Errors BTP-15000 and BTP-15990

Hi @Nickcred

I asked @Gemma_P to look into this for you she's advised me shes been in touch and is working with you to get a resolution to this error message.

Cheers

Stuart

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Nickcred
Aspiring Contributor
767 Views
Message 19 of 25

Re: Errors BTP-15000 and BTP-15990

Would like to confirm once again, she has sorted it all out! Thank you so much guys.

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StuartH
Moderator
Moderator
757 Views
Message 20 of 25

Re: Errors BTP-15000 and BTP-15990

Hi @Nickcred Thanks for confirming I've passed on your thanks to @Gemma_P

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