We're aware of a problem with BT Vision On Demand content where the requested programmes are failing to play for some customers. It you're getting a BTV503 error message on new look BT Vision, or a BTV251 error whilst trying to load On Demand content from BT Vision on YouView please accept our apologies - we're working to get this fixed asap.
This issue should be fixed now, please let us know on the forum if it's not the case for you.
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.