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janandrich03
Beginner
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Message 1 of 4

Everything I try to record on channels 300+ end at 4 minutes. It's the same when I try and watch one

Everything I try to record on channels 300+ end at 4 minutes. It's the same when I try and watch one of those channels

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zulu17
Distinguished Guru
Distinguished Guru
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Message 2 of 4

Re: Everything I try to record on channels 300+ end at 4 minutes. It's the same when I try and watch

Hi @janandrich03  when watching live  what actually happens after  4 minutes what appears on screen ? do you get an error message ?

Can you also confirm how you have yourBT Tv Youview  connected to your HomeHub.

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janandrich03
Beginner
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Message 3 of 4

Re: Everything I try to record on channels 300+ end at 4 minutes. It's the same when I try and watch

It says “There’s a problem with your broadband which is affecting History. Check the connection between your box and router. IPC6023”. And I’m connected by WiFi not Ethernet

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janandrich03
Beginner
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Message 4 of 4

Re: Everything I try to record on channels 300+ end at 4 minutes. It's the same when I try and watch

Actually I got that wrong...they’ connected by an Ethernet cable

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