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Do you have either Sky Sports or Sky Movies as addons to your current Tv Package ?
Were both your Youview boxes supplied to you by BT ?
If the answer to the first question is no and the second question is yes have you tried doing the order online ?
Hi @Keith92 Thanks for getting back so quickly.
We should be able to arrange the subscription to be added for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.