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Keith92
Beginner
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Message 1 of 8

Extra Box subscription with BT Infinity

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Hi,

I am trying to add Extra Box subscription to my TV package to watch TV on my second TV with my YouView+ box (I have the Ultra HD box in use on my main TV).

After 3 phone calls, I have not been able to set up the additional £5/month subscription and have received conflicting information on why this is. I do not need to upgrade my Infinity as I am already receiving 79.8Mb/s so the line should be capable and do not need to purchase an extra physical box as I already have one.

Can someone please advise how I can proceed to get the £5/month subscription added without upgrading my Infinity at an additional cost of £10/month or being forced to purchase an extra box which I don't need!

Many thanks
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Distinguished Guru
Distinguished Guru
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Message 2 of 8

Re: Extra Box subscription with BT Infinity

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Do you have either Sky Sports or Sky Movies as addons to your current Tv Package ?

 

Were both your Youview boxes supplied to you by BT ?

 

 If the answer to the first question is no and the second question is yes have you tried doing the order online ?

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Keith92
Beginner
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Message 3 of 8

Re: Extra Box subscription with BT Infinity

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Answers of No and Yes, but the Extra Box option doesn't appear online when I try to upgrade the package...

I get options to add/remove Netflix (currently No), AMC (currently Yes), Music (no), Sky Sports (no) and Sky Cinema (no) but no option appears for Extra Box?
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Moderator
Moderator
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Message 4 of 8

Re: Extra Box subscription with BT Infinity

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Hi @Keith92 Welcome to the forum and thanks for posting. Have you the Extra Box connected via Ethernet currently?

 

Cheers

John

 

Community ModeratorJohnC
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Keith92
Beginner
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Message 5 of 8

Re: Extra Box subscription with BT Infinity

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Hi John,

Yes the second box is connected via a wired Ethernet connnection, however I need to set up the 'Extra Box' subscription for £5/month to receive my package channels and neither the telephone support nor online chat appear to be able to add this to my account?

Do you have any advice on who can correctly add this service to my package?

Thanks
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Moderator
Moderator
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Message 6 of 8

Re: Extra Box subscription with BT Infinity

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Hi @Keith92 Thanks for getting back so quickly.

 

We should be able to arrange the subscription to be added for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

 

Thanks
John

Community ModeratorJohnC
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Moderator
Moderator
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Message 7 of 8

Re: Extra Box subscription with BT Infinity

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Hi @Keith92 The TV Everywhere with Extra Box has now been set up for you. Please can you check when you get home and post back to let us know if it's working OK for you.

 

Cheers

John

 

Community ModeratorJohnC
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Keith92
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Message 8 of 8

Re: Extra Box subscription with BT Infinity

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Many thanks all for the quick and professional response to this issue.

Suitable package offered to resolve the above issue and all installed and weorking as desired within 48 hours.

Fantastic service here which has renewed my faith in BT!
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