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cactusbob
Aspiring Expert
599 Views
Message 21 of 37

Re: Extra Channel Catch Up Missing

I currently have:

 

Help & Settings

For You

Library

Bookmarks

Playlist

You're Watching

Catch Up

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Rodnork
Aspiring Contributor
584 Views
Message 22 of 37

Re: Extra Channel Catch Up Missing

I am still missing the one at the bottom guess I have to ring them see where that gets me
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Distinguished Guru
575 Views
Message 23 of 37

Re: Extra Channel Catch Up Missing

I have requested that this issue be looked in to


BTLife | 1967 Plus Radio | 1000 Classical Hits
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Highlighted
Moderator
Moderator
569 Views
Message 24 of 37

Re: Extra Channel Catch Up Missing

Hi Rodnork

 

Send us an email using the contact the mods link in my profile. You will be able to see this link in the section 'About Me'.

 

This link will give us the information we need to get this investigated for you.

 

Thanks

 

Stuart

Community ModeratorStuartH
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cactusbob
Aspiring Expert
551 Views
Message 25 of 37

Re: Extra Channel Catch Up Missing

I must add that I did choose the "update on-demand players" option in the YouView settings menu. Maybe that kicked the option back. Not sure that you are missing anything though, there is very little content

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Rodnork
Aspiring Contributor
532 Views
Message 26 of 37

Re: Extra Channel Catch Up Missing

I got a little excited as update on demand players I had not done before but unfortunately it not changed anything.

Have sent an email as instructed thanks again for the suggestions.
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Guppyfish1
Aspiring Expert
502 Views
Message 27 of 37

Re: Extra Channel Catch Up Missing

Still no extra channels or extra channel catch up with us either. I lost extra channels on the 17th and catch up from last week.

 

GF

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Community Manager
Community Manager
473 Views
Message 28 of 37

Re: Extra Channel Catch Up Missing

Hi Guppyfish1,

 

Can you please send in your details so I can look into this.

 

Please click on my username (SeanD) and then click on my 'Contact' link which can be found under the 'about me' section of my profile.  Include your BT account details and link to this thread.

 

Cheers

Sean

Community ManagerSeanD
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Rodnork
Aspiring Contributor
432 Views
Message 29 of 37

Re: Extra Channel Catch Up Missing

Had a phone call this morning from forum support they said they reset something to do with subscriptions turn off box as asked problem was not resolved but now just checking again the catch up is back so what ever you did has worked.

Many thanks
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marrio83
Beginner
375 Views
Message 30 of 37

Re: Extra Channel Catch Up Missing

Hi I have the same problem, catch up missing in the menu. I have the same TV package and the same box as my parents but they have the catch up on theres. Very odd
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