Send us an email using the contact the mods contact us form.
You will find it in my profile under the section 'About Me'.
I don't believe we should mark this as resolved as there are still a number of users like myself who have the extra channels on demand missing. Any chance we can keep this open?
Use the contact us link above as per post at top of this post and refer to this thread.. G4 boxes have catch up no problem I am looking at it now, so don't worry what the telephone support say