cancel
Showing results for 
Search instead for 
Did you mean: 
VrNick
Beginner
226 Views
Message 1 of 5

!!FIXED!! House sitter turned off all plugs while I was away. Now BT TV has no internet.

Go to solution

As above,

Went away for 7 days and had house sitter. Came home to all plugs turned off something I never do.

Now my BT TV BOX has no internet connection.

All other devices do including the Smart TV the box is plugged into.

Any help appreciated.

Thanks, Nick

Tags (1)
0 Ratings
Reply
4 REPLIES 4
Distinguished Sage
Distinguished Sage
220 Views
Message 2 of 5

Re: House sitter turned off all plugs while I was away. Now BT TV has no internet.

Go to solution

@VrNick 

If the Internet connection is fine on other devices, how is the BT YouView box connected to the BT Home hub?

Is it a direct cable, or are you using the BT Mini Connectors?

0 Ratings
Reply
VrNick
Beginner
218 Views
Message 3 of 5

Re: House sitter turned off all plugs while I was away. Now BT TV has no internet.

Go to solution
Hi it is done via BT mini connectors.

One the box ids plugged in to is flashing blue and red, I read that as mixed internet speed?

Many Thanks

Nick
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
206 Views
Message 4 of 5

Re: House sitter turned off all plugs while I was away. Now BT TV has no internet.

Go to solution
0 Ratings
Reply
VrNick
Beginner
194 Views
Message 5 of 5

Re: House sitter turned off all plugs while I was away. Now BT TV has no internet.

Go to solution

Had done the reset, however when reading through the link I swapped both connectors over and now It works, bizarre but not going to complain.

 

Thanks for all the help 🙂