cancel
Showing results for 
Search instead for 
Did you mean: 
y5stu
Aspiring Contributor
3,260 Views
Message 531 of 535

Re: Failed Recording

Go to solution

Had the software update about a week ago (I'm in the Portsmouth area using Isle of Wight transmitter)

So far the Mrs has recorded Emmerdale, Corrie, Holby, Casualty, Unforgotten and a couple of films, with no issues

So for us it looks like this has solved the problem

 

0 Ratings
Stevek1311
Expert
3,242 Views
Message 532 of 535

Re: Failed Recording

Go to solution

@y5stuwrote:

Had the software update about a week ago (I'm in the Portsmouth area using Isle of Wight transmitter)

So far the Mrs has recorded Emmerdale, Corrie, Holby, Casualty, Unforgotten and a couple of films, with no issues

So for us it looks like this has solved the problem

 


Same here (Meridian area, Heathfiled transmitter)

0 Ratings
Jim-lad
Expert
3,220 Views
Message 533 of 535

Re: Failed Recording

Go to solution

It's pretty depressing really, now that the 'failed recording' issue and the BT WholeHome firmware fiasco has been sorted out there's nothing for us to complain about. Smiley Sad

0 Ratings
wendymurray3
Aspiring Contributor
3,215 Views
Message 534 of 535

Re: Failed Recording

Go to solution

Sadly not sorted for me. Got the update at the end of July and two failed recordings, one on 4th Aug and one this Saturday 11th August.

0 Ratings
Moderator
Moderator
2,720 Views
Message 535 of 535

Re: Failed Recording

Go to solution

Hi everyone,

Thanks for your considerable input to this issue. With the roll out of the software update to 100% of our set top boxes, we feel it’s the right time to lock this thread (although it will remain available for posterity). If you still have any issues then you’re welcome to create a new topic.

For those with a technical interest – as we mentioned before the root of the issue was found within the set top box scheduling software (common to all STB types) which led to deadlocked or “empty” events being created for some scheduled recordings, even when they had previously worked before.

Why that happened seems to have been due to an intermittent but persistent failure to deal with changes in EIT P/F information from the broadcast transmission data. The fix that has been implemented involved a significant rewrite of the scheduler code that will avoid these types of failures in the future.

We’re sorry for any frustration you’ve had with recording, and really grateful to all who contributed comments or were involved in testing – thanks!

Cheers

DanielS

 

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings