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Jim-lad
Expert
1,027 Views
Message 161 of 535

Re: Failed to Record

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   @TimCurtis  Yes, my patience is wearing thin as what's the point of a PVR that you simply can't rely on.  The response times in sorting out issues on the BT platform at present appears almost glacial. 

TimCurtis
Recognised Expert
1,006 Views
Message 162 of 535

Re: Failed to Record

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I'm in contract until September & there's little chance that I'll be renewing that.

So far I've been able to keep 1 box off of NextGen as I find the tiles & lost functionality difficult to cope with. Now failed recordings if not fixed very soon will be the final straw.

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Krisb60
Aspiring Contributor
942 Views
Message 163 of 535

Re: Failed to Record

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My failed recordings all tend to happen over a relatively small time and often in the morning. Whilst no pattern as to which channels, and I don’t have precise details, I could concur the likelihood they all happened in a period BEFORE I first switched on the box that day
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Jim-lad
Expert
896 Views
Message 164 of 535

Re: Failed to Record

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Looks like a fix may be in the pipeline.  This has been placed on the Youview forum - nothing from BT though?

‘Hi all,

Thanks for bearing with us on the issue, the issue has been identified and Humax are currently working on a fix which is due to be tested shortly.

We appreciate this is frustrating and assure you it’s being worked on as a priority. As soon as I have an update I will post on this thread.

Thanks

Sarah‘

https://community.youview.com/youview/discussion/comment/18994938#Comment_18994938

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TimCurtis
Recognised Expert
880 Views
Message 165 of 535

Re: Failed to Record

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Just posted this elsewhere:-

What I don't understand is why this has suddenly started happening & happens on previous software versions, not just the latest which was released at about the time this started happening.

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Thom77
Aspiring Contributor
754 Views
Message 166 of 535

Re: Failed to Record

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@David_H

Just wondering what your latest BT update might be on this ongoing situation......seen recent posts on this thread taken from Youview Forum that problem has been identified and Humax are working on the solution??????

Can you advise if BT also are of that opinion and a fix is being worked on????

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BT TV Expert
BT TV Expert
681 Views
Message 167 of 535

Re: Failed to Record

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Hi all,

Good progees has been made over the weekend, an issue has been identified and a fix is currently being tested.

We'll provide a further udpate once testing has completed and we have a confirmed fix, but it's looking promising.

Thanks

Gavin

BT TV ExpertGavinL
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Jim-lad
Expert
622 Views
Message 168 of 535

Re: Failed to Record

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@gavinlambourne - let's hope so Gavin as I'm getting pretty fed up of guessing what happened next due to failed recordings/part recordings. Smiley Sad

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normanivison
Beginner
543 Views
Message 169 of 535

Re: Failed to Record

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What's the timescale?
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Jim-lad
Expert
518 Views
Message 170 of 535

Re: Failed to Record

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@normanivison - a glib answer would be - how long's a piece of string.

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