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Andy005
Aspiring Expert
650 Views
Message 81 of 171

Re: Failed Recording


@Nland-Knightwrote:

"I really can't believe that these major failed recording issues are still ongoing considering when it was first posted about..... but come on BT, get this sorted."

Very much the BTTV way sadly. After a horrendous problem laden start with them a few years ago, our system has settled down very nicely and we've been mercifully problem free for a long while now, with the exception of a few of these failed recordings recently.

But it's the fact that there are no actual 'tv engineers' as such present within the TV arm of the organisation that gets me. This whole 'collaborative forum approach' to problem solving, utlising 'volunteers' is quite flabergasting, given how much money BT have invested in their TV offering - in football rights fees alone!

 


These 'customer to customer' help forums are common now, and to be fair to BT this one is the best that I've come across for solving peoples problems. It has the added bonus of Moderators who can solve problems where Customer Support hasn't been able to.

0 Ratings
BT TV Expert
BT TV Expert
625 Views
Message 82 of 171

Re: Failed Recording

Hi to all thread watchers. First off, apologies for the the ongoing and not fixed status. We absolutely understand any frustration that it's not been sorted yet but it remains the first issue in my and YouView's priority queue right now.

We have several test rigs running debug builds in different locations running combinations of transmitter, recording and power options matching what people have told us about, the logs from these are giving us the detailed technical insight into both what comes down the line + aerial feeds and how it's managed by the software in the box. We've recorded several recording failures matching the problem signatures  that we're working through with Youview and Humax specialists in order to resolve the problem, and I'll continue to update this thread with the latest news.

I'd also like to say thanks to everyone who contribute their experiences - whilst we definitely don't expect you to fix our problems for us, understanding the impact issues cause is really helpful in directing the effort to resolve them for you.

David 

BT TV ExpertDavid
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westone
Aspiring Contributor
621 Views
Message 83 of 171

Re: Failed Recording

Well it is Youview. Not known for quick responses, fixes or improvements. Just have to put up with not using YouView I guess.
0 Ratings
Nland-Knight
Contributor
555 Views
Message 84 of 171

Re: Failed Recording

"These 'customer to customer' help forums are common now, and to be fair to BT this one is the best that I've come across for solving peoples problems. It has the added bonus of Moderators who can solve problems where Customer Support hasn't been able to."

I actually agree with your praise of this forum Andy, no issues there. I guess the big culture shock I've experienced in the last 2 years, is that if my Sky box or dish didn't work. If they were in warranty, I'd just ring up and they'd send an engineer out to fix or replace. Job sorted. To eventually arrive at the BT equivalent of that, took 6 months, 2 new Your View boxes (all 'self set-up') a broadband engineer visit on two ocassions, 2 new BT Hubs, then about 3 months worth of DM messaging a BT employee on this forum, together with self setting-up BT 'Line Probes' inserted into the broadband chain between my TV box and BT Hub on 2 ocassions, with readings being checked and analysed at BT over a 3 month period.

In the end, ironically, it seemed to be the second new box that did the trick in my opinion. I suppose my point being, in the end, it just seems a bit of a scattergun approach.

 

0 Ratings
Jim-lad
Expert
497 Views
Message 85 of 171

Re: Failed Recording

My BT Youview box failed both recordings set for last night - one on series link "Ambulance' on BBC and the other was the 'Marks & Spencer' documentary on Channel 5. Both programmes were scheduled for 21:00 hrs box was unattended and not being used to view anything else at the time.
0 Ratings
PeterS3
Beginner
487 Views
Message 86 of 171

Re: Failed Recording

Hi

Same problem here, can I join the long list please!

Been away for a week so the box was on stand by and 4 programmes failed to record:

Britain's Best Home Cook   24 May

HOLBY City 22 May

Bake Off The Professionals 20 May

Casualty 19 May

 

My equipment is T2100 (recurring theme here) model 91 00438

Looking at the length of time this has been going on it would appear to be quite major problem. Surely BT should be throwing more resources at this

0 Ratings
Jim-lad
Expert
455 Views
Message 87 of 171

Re: Failed Recording


@Jim-ladwrote:
My BT Youview box failed both recordings set for last night - one on series link "Ambulance' on BBC and the other was the 'Marks & Spencer' documentary on Channel 5. Both programmes were scheduled for 21:00 hrs box was unattended and not being used to view anything else at the time.

I should have added, our box is the DTR 2100

@PeterS3  I agree wholeheartedly.  BT has now taken on responsibilty for carrying out it's own feature updates.  I have got a good suggestion for a feature - how about a feature that provides trouble free recording, one where the customer can put their trust in this product.

I have a non-BT HDR 2000T which I'm considering bringing out of retirement until such time as BT can fix this issue.  In the interim I will be requesting that my subscriptions costs are cancelled until a fix is confirmed.

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CM100
Beginner
389 Views
Message 88 of 171

Re: Failed Recording

In Stockport- frequent failed to record messages. Fed up now. How long until until a fix available?
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Johns_WH
Beginner
334 Views
Message 89 of 171

Re: Failed Recording

Hi all - just discovered this forum.

I have a DTR-T2110 box probably 2 years old and all software is up-to-date.

Since a few weeks back I found that ANY recording made using HD Channels (from Crystal Palace) appear to record but immediately on playback tell me that the recording has ended. A few last for a minute or so , some a few seconds, some not at all. This only happens on any of the HD channels. I've checked signal strength and quality and all are showing 100%.  Recordings were made vie EPG or manually, full and part recordings.  All non-HD recordings are fine. I don't get any "failed recording" messages though...

Is this the same/similar to what's being discussed here?

0 Ratings
ItFixer
Beginner
293 Views
Message 90 of 171

Re: Failed Recording

I'm having exactly the same problems with random failures in recording but it's happening more frequently.

I contacted youview & they just said do a factory reset (already done) then do a retune (again had already done) then they blamed my signal which I showed them was 100% for both strength & quality

They then told me to contact humax (even though its a software issue) or freeview support (I don't know why as Iv no problem with signal or getting freeview)

Youview box - dtrt2000
Component software - 3.3.152
Manufacturer software 29.58.10
(the one with the ugly purple interface)

For me I get random fails

Eg
Impact wrestling on 5spike successfully recorded on Friday 11th & 25th May but failed on 18th

Have I got news for you on bbc1hd normally always fails to record but Watchdog on the same channel records successfully

Hollyoaks on E4 recorded successfully all week except Friday when it failed

Humans on c4hd also failed to record
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