The Youview box has an internet connection, I can ping it and I can see 'some' of the logs the box would usually post back to BT.
Last night, I can see you were watching Freeview channels on the box but I see no evidence of you taking advantage of your package probably because you can't?
It would be helpful to get more specific information about your problem, can you describe what happens when you:
Or maybe you have more than 1 Youview box and I'm looking at the wrong one.
It is currently in port 3
It was in port 1 when the issue first started but I was asked to change the port.
I can change it again if you wish.
There is only 1 box connected to my LAN at any time.
The TV is also directly connected to the router but that is not a change from when everything was working before. I have not changed any of my other LAN setup in the last couple of months before or since the failure.
Can you actually reread my post.
I have internet connection, absolutely no problem with connecting any device to the internet, except the bt box, that can connect to internet, but not the destination server.
How do you know that
I can’t watch anything it is stuck in a setup mode, looping around.
Sounds like a button stuck somewhere, have you tried removing the batteries from the remote conrol to see if it behaves then
I tried a software reset also and no errors so assume it connected, downloaded and installed the software. It the restarted which I presume reflects a good download. Still exactly the same situation after software reset.
Looks like a MAC conflict to me as what else does the box use to be recognised by the BT Server?
If that were true you it wouldn't connect to the internet (re your previous statement)
Is the box set for DHCP or static IP, if static did you use an IP between 192.168.1.1 and 192.168.1.63??
Is the box connected to your main hub or to a second hub that you have configured as a Wireless access Point? if the latter, did you disable the DHCP server on the 2nd hub
So today since you connected that box I can see eth3 (Port 3) constantly connecting and disconnecting on the Hub. Symptoms of a dodgy port or cable.
If the Ethernet cable you are using for this box is the same as the other we could rule that out but it can still be beneficial to try another one if you have one. If you've tried a different port on the hub we can rule that out.
This would then leave the Youview box, port or card.
If you've already done a maintenance mode factory reset, then it is likely a hardware problem, something you won't recover I'm afraid.