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peter1uk
Contributor
1,223 Views
Message 1 of 56

Failed recordings on subscription channels

Since this update for the new now service, any recordings I have had scheduled on my subscription channels have all failed. Is this pure coincidence or am I having issues.

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55 REPLIES 55
Andy005
Recognised Expert
1,216 Views
Message 2 of 56

Re: Failed recordings on subscription channels

Hi @peter1uk 

My T4000 box has continued recording okay, are you getting any specific error codes?

The first thing I would try is to set a new recording on any of your subscription channels and see if that works okay. If it does then it's worth trying deleting your scheduled recordings and setting them again. If that doesn't work then try a factory reset using Maintenance Mode , select the 'keep recordings' option.

Presumably you can view the subscription channels okay and it records freeview channels? It's also worth using the BT TV app to check for clashes as this shows all scheduled recordings, unlike the STB.

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peter1uk
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1,189 Views
Message 3 of 56

Re: Failed recordings on subscription channels

At first after a factory reset the problem was still there, however this afternoon it is randomly working again.

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Andy005
Recognised Expert
1,180 Views
Message 4 of 56

Re: Failed recordings on subscription channels

If it happens again I would try the Software Reset option in Maintenance Mode, failing that call BT on 0800 800 151, a new STB may be the answer but it's odd that you're having problems straight after the software update.

Have you checked for software updates in Settings?

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peter1uk
Contributor
1,149 Views
Message 5 of 56

Re: Failed recordings on subscription channels

Tested it again this morning, Dave HD records fine, however both comedy central and nicktoons fail. It seems the non now tv channels are fine but the ones with the original version and the now tv version fail. I have done a software reset and maintenance reset and can watch all my subscription channels fine.

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Andy005
Recognised Expert
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Message 6 of 56

Re: Failed recordings on subscription channels

The Now TV versions will fail if you haven't changed your subscription to include them. The TV packages underwent major changes last Friday and so far BT have been somewhat reluctant to inform customers. See the other thread regarding Now TV, it's the one with over 100 pages, for more info and the level of confusion.

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peter1uk
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1,132 Views
Message 7 of 56

Re: Failed recordings on subscription channels

I meant the existing channels that now have duplicates elsewhere are failing.  I am still using the old channel numbers not the new now versions.

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peter1uk
Contributor
1,110 Views
Message 8 of 56

Re: Failed recordings on subscription channels

More failed recordings on Gold HD and comedy Central HD. Ran out of ideas now.

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w2pixel
Contributor
1,094 Views
Message 9 of 56

Re: Failed recordings on subscription channels

I had the same problem trying to record on Syfy, which is also one of the newly duplicated channels. While it aired it looked like it was recording fine with the thumbnail in mytv saying it was recording. Then after the airing finished it said failed to record. I'm assuming that having two streams of the same channel is somehow confusing the box. 

 

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peter1uk
Contributor
1,072 Views
Message 10 of 56

Re: Failed recordings on subscription channels

Beginning to look like a BT issue then and not my box at least.

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