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Beginner
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Message 1 of 3

Faulty You-view box

My You-view box has been playing up for a few days. Have tried the usual switching off (including switching off & unplugging the box and my router) but although this has sometimes worked when I next switch on I am either unable to get anywhere (stuck on loading screen now for over an hour) or I can access the channel I was last on but cannot alter the volume , access the menu or change channel. I have tried the help on the website but that didn't work. Any suggestions please?

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Moderator
Moderator
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Message 2 of 3

Re: Faulty You-view box

Hi @sno1,

Welcome to the Community and thanks for taking the time to post.

Sounds like your BTTV box has gone faulty, sorry about that.

Can you call  0800 800 150 and report a fault to get it replaced?

Thanks

Matt

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Beginner
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Message 3 of 3

Re: Faulty You-view box

Thanks. Already called and new box on order.
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