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dpworth
Aspiring Contributor
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Message 1 of 6

Getting second youview box

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Hi I have my original (pre bt contract) humax connected to my home network and believe its possiable to get a second box  activated to mimic my main box (of course recorded programmess stay on each unit).

I have tried the bolton option and selected no change to current contract but added second subscription (less box) to find a) it will only process the order if i select either an engineer install or to purchase some powerline converters (which i dont need since im hardwired into my home network). All appears ok but then i get an error to say no upgrade paths.

Is it still possiable to have a second box or not, and if so how do i get it asctivated.

Anyone else running additional units around the home?

Cheers in advance.

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Getting second youview box

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dpworth
Aspiring Contributor
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Message 3 of 6

Re: Getting second youview box

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Many thanks for the link but afraid it takes me to the same page the Bolton option did.

I can login and select no change, select the additional box for £5 a month but will then only progress if a) select to purchase the power line converters or b) an engineer install. When I then select continue to pay I get an error about no upgrade pathbring available.

Thanks again for the link. Looks like I’ll have to call someone.
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Moderator
Moderator
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Message 4 of 6

Re: Getting second youview box

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Hi @dpworth,

Would you like our help ordering it for you?

Thanks

DanielS

Community ModeratorDannyS
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dpworth
Aspiring Contributor
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Message 5 of 6

Re: Getting second youview box

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DanielS, if you were able to help getting the second box added to our subscription and activated it would be appreciated.

 

Darren

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Moderator
Moderator
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Message 6 of 6

Re: Getting second youview box

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Hi @dpworth We'll be happy to help with that, please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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