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CJT80
Expert
450 Views
Message 21 of 32

Re: Gold - aspect ratio switching broken!

@shaude sometimes these posts are not noticed by the Moderators. 


If you want to get the attention of someone who had posted use "@" followed by their username (without the ") 

In Paul's case @PaulSk

Kind Regards
CJT80
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shaude
Aspiring Contributor
439 Views
Message 22 of 32

Re: Gold - aspect ratio switching broken!

Thanks for that info. I'm a rather elderly old git who doesn't understand how to contact Paul using the @PaulSk

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peter1uk
Contributor
412 Views
Message 23 of 32

Re: Gold - aspect ratio switching broken!

Five months on and still not been fixed.

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peter1uk
Contributor
357 Views
Message 24 of 32

Re: Gold - aspect ratio switching broken!

Has any advance been made yet?.

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Highlighted
Midzone
Aspiring Contributor
330 Views
Message 25 of 32

Re: Gold - aspect ratio switching broken!

Absolute disgrace that this problem continues six months after being initially reported. BT have done nothing to rectify the issue and have now stopped responding to queries.

Where are we with BT ? Answers please.

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shaude
Aspiring Contributor
315 Views
Message 26 of 32

Re: Gold - aspect ratio switching broken!

PaulSK
You are of course aware of how long this problem has been in place. Getting on for a year. It's now 14/01/2019. There is much anger among the loyal subscribers which is a shame. Somebody (a team leader?) is sitting on his hands. Will this ever be resolved?
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shaude
Aspiring Contributor
250 Views
Message 27 of 32

Re: Gold - aspect ratio switching broken!

Well BT, why are you antagonising your customers? This is a very long-standing problem where your subscribers who provide your pay packets are being ignored. Deliberately? You do not even have the common courtesy and decency to give any kind of statement as to the 'aspect ratio' problem on Gold, why it is happening and whether or not you have any intention of a resolution. Have BT no pride in serving their loyal customers? It is downright rudeness not befitting such a large and long-standing company.

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BT TV Expert
BT TV Expert
232 Views
Message 28 of 32

Re: Gold - aspect ratio switching broken!

Hi all,

Just to let you know this is being looked at and a solution will be implemented in the near future.

I can't give you a specific date yet, which I understand is frustrating, but I wanted you to know this is being progressed and will be fixed.

As soon as we have an agreed date for the fix to be implemented, I will share this with you.

Thanks

Gavin

Community ModeratorGavinL
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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Midzone
Aspiring Contributor
159 Views
Message 29 of 32

Re: Gold - aspect ratio switching broken!

What's the latest then BT - since this has been going on for almost a year?

If only you were as slow at taking monthly subscriptions as you are at fixing technical problems we'd be laughing.

 

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ozsat
Expert
136 Views
Message 30 of 32

Re: Gold - aspect ratio switching broken!

For those with HD - Gold on #392 does not have the stretched picture issue.

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using Superfast Fibre 1 Unlimited with BT Max TV package (inc. UHD).
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