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Snowtown12
Beginner
2,572 Views
Message 1 of 2

Green screen with Netflix

Every so often, maybe once a week or so, when I select a programme to watch on Netflix, what comes up is a green screen. The only way to fix it is to switch off the power to my UHD You View box and switch back on. 

Any ideas why this might be happening?

Another glitch that is happening - when I click on the “Skip Intro” button, the sound on the programme disappears and I need to restart the programme to bring it back.

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NigelB72
Recognised Expert
2,555 Views
Message 2 of 2

Re: Green screen with Netflix

The green screen could be caused by a HDCP/HDMI handshake issue so try changing your HDMI cable

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