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Recognised Expert
495 Views
Message 1 of 22

HD & 4K £5

How do I cancel the HD & 4K £5 option on BT TV?

 

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21 REPLIES 21
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BT TV Expert
487 Views
Message 2 of 22

Re: HD & 4K £5

Call BT, chat online, a forum mod, me, take your pick 😄 

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Recognised Expert
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Message 3 of 22

Re: HD & 4K £5

@DarrenW Thank you for the quick response, I will still be able to get my Now TV channels in HD if I cancel it?
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BT TV Expert
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Message 4 of 22

Re: HD & 4K £5

The NOW TV Boost pass gives you NOW TV HD so if you have that then yeah

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BT TV Expert
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Message 5 of 22

Re: HD & 4K £5

Hi @jam2000 

I'm wrong for your scenario, because you don't have a package that includes NOW TV you can't cancel that and keep your NOW TV HD channels.

If you want NOW TV HD you'll need to keep that!

 

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Recognised Expert
440 Views
Message 6 of 22

Re: HD & 4K £5

@DarrenW

So for Now TV HD I need the Now TV HD Bolt on and the BT HD & 4K bolt on? at a cost of £8?
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BT TV Expert
428 Views
Message 7 of 22

Re: HD & 4K £5

I checked: 

BT and NOW TV HD Add-on

BT HD and 4K and NOW TV HD Add-on

For your package the above 2 are available, both at £5, they supply NOW TV HD (Boost) + Sport/AMC HD and 4K or without 4K. Cancelling that means you lose the lot.

 

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Recognised Expert
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Message 8 of 22

Re: HD & 4K £5

@DarrenW

 

So I can't just have the Now TV HD boost?

 

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BT TV Expert
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Message 9 of 22

Re: HD & 4K £5

You're keeping me on my toes here at least haha.

So yeah you're right you can either have:

NOW TV Boost £3

BT and NOW TV HD/4K: £5

Would you like to cancel the latter and take NOW TV Boost?

 

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Recognised Expert
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Message 10 of 22

Re: HD & 4K £5

@DarrenW

Yes that's correct keep the Now TV HD boost and cancel the BT/4K one at £5
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