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Recognised Expert
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Message 11 of 22

Re: HD & 4K £5

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BT TV Expert
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Message 12 of 22

Re: HD & 4K £5

@jam2000 

I've cancelled your existing HD for £5 thinking I'd be able to add NOW TV Boost at £3.

The propositions model I am looking at certainly suggests you can add NOW TV Boost but you definitely can't in the system.

It seems like the only option for NOW TV HD is take the HD Bolt on that gives you everything for £5:

BT and NOW TV HD Add-on

If you would like this re-instated please let me know.

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Recognised Expert
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Message 13 of 22

Re: HD & 4K £5

@DarrenW 

Hi Darren

Can you add it back on as I've lost all my HD channels.

This needs to be raised with the website team, as there should be a Now TV HD Bolt on for £3 per month.

Thanks,

James

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BT TV Expert
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Message 14 of 22

Re: HD & 4K £5

@jam2000 

Ok that is it added back for you now.

I've already asked the question to the right people to try and understand if we are offering NOW TV HD to customers for £3 or whether we bucket HD for everything including BTs channels into a £5 cost. Should find out soon enough.

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Recognised Expert
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Message 15 of 22

Re: HD & 4K £5

@DarrenW Thanks
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BT TV Expert
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Message 16 of 22

Re: HD & 4K £5

Hey @jam2000 

I have the answer this morning.

It is by design, it is designed to be an easier experience by offering 1 HD product which gives you HD across all channels.

So in your scenario, NOW TV Entertainment HD and AMC HD (Although you might not be too bothered about AMC HD)

If you then decided you wanted BT Sport and bolted that on your package, because you pay for HD across everything, you'd also get BT Sport in HD without further cost.

 

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Recognised Expert
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Message 17 of 22

Re: HD & 4K £5

@Darren I just want the HD bolt on for the Now tv channels at the moment which is advertised as £3.

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BT TV Expert
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Message 18 of 22

Re: HD & 4K £5

Where is that advertised please?

It is not available on your current package.

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Recognised Expert
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Message 19 of 22

Re: HD & 4K £5

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BT TV Expert
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Message 20 of 22

Re: HD & 4K £5

Thanks @jam2000 , it is not quite correct on the NOW TV Boost part, I'll have it reviewed.

Sorry it mislead you!

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