HD issues with you view box

[Ryanharvey]

Hi. I have fibre broadband and BT vision with a youview box. Everything has been fine for months. Now all of a sudden my HD channels are freezing and pixelating. Really annoying. Any advice???

[skappy70]

How is your box connected to the Hub?

[Ryanharvey]

Hello. It is connected via Ethernet cable direct from my hub 5

[skappy70]

Is it the Freeview HD channels or the Extra Channels in HD? What's your current line speed?

[Ryanharvey]

Download is 50 meg. Upload 8. Itv, bbc1 and 2 channel 4 and 5 HD channels.

[NeilO]

@Ryanharvey These problems are normally caused by broadband connection speed issues. Try these checks and let me know how you get on. 

[Ryanharvey]

Currently running at 56 meg. Turned everything off as advised. Didn't do it for a while but has started pixelating again.

[DavidM]

Thanks for trying that @Ryanharvey. I think we'll need to take a closer look at this for you so can you send over the details? You'll get the contact the moderators link in my profile.

Cheers

David

[Ryanharvey]

Thanks David. What do I need to do now? I've clicked your profile but can't find the contact moderators link?

[Ryanharvey]

Found it and sent it. Thanks again