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Ryanharvey
Aspiring Contributor
445 Views
Message 1 of 21

HD issues with you view box

Hi. I have fibre broadband and BT vision with a youview box. Everything has been fine for months. Now all of a sudden my HD channels are freezing and pixelating. Really annoying. Any advice???
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20 REPLIES 20
skappy70
Recognised Expert
437 Views
Message 2 of 21

Re: HD issues with you view box

How is your box connected to the Hub?

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Ryanharvey
Aspiring Contributor
422 Views
Message 3 of 21

Re: HD issues with you view box

Hello. It is connected via Ethernet cable direct from my hub 5
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skappy70
Recognised Expert
419 Views
Message 4 of 21

Re: HD issues with you view box

Is it the Freeview HD channels or the Extra Channels in HD? What's your current line speed?

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Ryanharvey
Aspiring Contributor
413 Views
Message 5 of 21

Re: HD issues with you view box

Download is 50 meg. Upload 8. Itv, bbc1 and 2 channel 4 and 5 HD channels.
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Moderator
Moderator
411 Views
Message 6 of 21

Re: HD issues with you view box

@Ryanharvey These problems are normally caused by broadband connection speed issues. Try these checks and let me know how you get on. 

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Ryanharvey
Aspiring Contributor
404 Views
Message 7 of 21

Re: HD issues with you view box

Currently running at 56 meg. Turned everything off as advised. Didn't do it for a while but has started pixelating again.
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Moderator
Moderator
400 Views
Message 8 of 21

Re: HD issues with you view box

Thanks for trying that @Ryanharvey. I think we'll need to take a closer look at this for you so can you send over the details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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Ryanharvey
Aspiring Contributor
392 Views
Message 9 of 21

Re: HD issues with you view box

Thanks David. What do I need to do now? I've clicked your profile but can't find the contact moderators link?
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Ryanharvey
Aspiring Contributor
386 Views
Message 10 of 21

Re: HD issues with you view box

Found it and sent it. Thanks again
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