i had bt infinity in my old flat, used the move house service and had it turned on in my new house (although I can see online that I am on the same package with but sport and sky sports but when I try to watch sky sports, it gives me an error of IPC6007. Clicking the link tells me I am not subscribed.
i have checked and downloaded the latest software updates as well as restarting the hub. I had infinity turned on over two weeks ago so do not think it is a timing issue.
Solved! Go to Solution.
Update, finished the live chat - he thought it may be the comtrend adapters and ordered me a new one. Quickly connected it direct and still not working
Can you clarify
Are you able to watch BT sport channels successfully ?
(you mention problems with Sky Sports)
Also do you have Infinity in your current (new) ho,me ?
Hi, no all the sports channels do not work, ie but sports and sky sports - I get the same error message with them all. Yes, we have infinity, I spoke to customer service the day after it was turned on as the engineer never actually physically came to the house. The customer service lady checked our connection and confirmed we were on infinity
Update - I expect to get the new connectors today but do not hold out much help. Last night I performed the maitainence reset (Internet/USB) which also did not work... still getting IPC6007 on sky sports and BT sport channels - and it takes me to the "this channel is not available on your current subscription"
Correct - the BT Player is working, the network status says connected etc - I restarted the hub and the Youview box and updated the software - the channels still have the same error.
From here I spoke to the help chat and he thought it may be the connectors (ie that work through the powerline) and ordered me some new ones - I admit I have not used them yet as they have not arrived but I have since connected it direct and repeated the steps with no joy - so do not think it is the connectors that are the issue.
I then forced the Youview box to do a maintainence reset (by holding down the "down" button when switching on) which downloaded the software and retuned but still has not worked.
I called the help desk again this afternoon, who said I need to disconnect the extra connection and reset the hub (rather than just restart it) - then plug the youview connector to port 4 - I will try this tonight.
Please PM me your landline telephone number (or BT account number) and I will look into this issue for you.
This sounds more like an issue with your account on our TV platform.
Thanks for confirming everything is now working.
I'll see if I can get the call flows updated to ensure future reports of this type of issue can be dealt with more efficiently.
I'm having exactly the same problem, i've had two home hub 5's delivered along with a new smart hub (registered interest) everthing up and working with the exception of my internet channels, as swapped everything like for like. Have called a couple of times to no avail. Been with BT now since at least 2010 and this is the worst it has been! Wish i hadn't moved!