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BT TV Expert
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Message 11 of 15

Re: Help - bt sport error message IPC6007 after house move

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Hi,

Please PM me your landline telephone number and I will look into this for you.

Thanks

Gavin
BT TV expertGavinL
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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Message 12 of 15

Re: Help - bt sport error message IPC6007 after house move

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Hi,

 

I have exactly the same problem as well. Contacted the customer service and asked me to do the same steps (reseting) , checking powerlines etc when I know the problem is regarding my account. I've already missed the champions league games. Can someone help so that I won't miss the premier league action this weekend?

 

Thanks

 

Ilias

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BT TV Expert
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Message 13 of 15

Re: Help - bt sport error message IPC6007 after house move

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Hi,

 

Please PM me your landline telephone number and I will look into this for you.

 

Thanks

 

Gavin

BT TV expertGavinL
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Message 14 of 15

Re: Help - bt sport error message IPC6007 after house move

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Hi Gavin, thanks for replying sooo quickly. I've just PM'd you. Thanks in advance

Ilias
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siteguru
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Message 15 of 15

Re: Help - bt sport error message IPC6007 after house move

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@gavinlambourne wrote:

Thanks for confirming everything is now working.

 

I'll see if I can get the call flows updated to ensure future reports of this type of issue can be dealt with more efficiently.


Given the subsequent posts in this thread ... you either didn't do this, or the CS agents are ignoring it. 😉

Thanks
Ian
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