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Message 1 of 3

Humax YouView box not working

Hi

We have a Humax 4k recordable box. Would not switch on. Switched off via power switch, restarted after a couple of minutes. Gets to splash screen saying "use SMART mode for faster start up." Then the screen goes blank and box is unresponsive. I've tried the reset procedure, holding the arrow down button, but to no avail. Any ideas? 

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Message 2 of 3

Re: Humax YouView box not workingw

Hi @LANCEARMPONG 

As you are seeing the initial  Youview screens  but  then nothing. I suggest you.drop the HDMI down to 720p. so when you after  the Use Smart Mode for faster Start up use the remote keys as  listed below and see if that makes any difference.

If you want to switch to 720p quickly, Youview have a secret button combination:

  1. Press Help

  2. Press 7 > 2 > 0

  3. Select Ok

 

Do you have a current BT TV contract  ?

Also When was the Box last working normally  ?

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Message 3 of 3

Re: Humax YouView box not workingw

Thanks for your reply. I contacted BT via online chat and after carrying out some tests, they agreed to send me  a new box free of charge. Very impressive service.

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