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SXBouy
Beginner
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Message 1 of 4

I Can't Watch Any Payable Services On My BT TV Recordable Box G4

Whenever I attempt to view BT Sport or UK Gold (or any other channel that I pay for) I just see a black screen that will slowly change to the viewed channel but be so pixelated and covered in a mainly green colour, that it is unviewable.

I can see these channels on my phone via the BT Apps.  I have completed a factory reset and also restarted the whole network at the same time.

I would raise a fault but can't be bothered to sit on the phone for another 30 mins

Any ideas any one?

Thanks in advance 

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3 REPLIES 3
Anonymous
Not applicable
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Message 2 of 4

Re: I Can't Watch Any Payable Services On My BT TV Recordable Box G4

How is your box connected to your hub and do you see any error messages

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SXBouy
Beginner
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Message 3 of 4

Re: I Can't Watch Any Payable Services On My BT TV Recordable Box G4

It's connected via the Ethernet and the BT Mini Connector plugs.

 

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Anonymous
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Message 4 of 4

Re: I Can't Watch Any Payable Services On My BT TV Recordable Box G4

The mini connectors would be my prime suspect. You need to do whatever is necessary to eliminate them. I suggest you move the box to within reach of the hub and connect it using an Ethernet cable

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