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ludsonline
Newbie
433 Views
Message 1 of 4

I make no apologies for this apparent rant because unfortunately this is precisely what it is.

I make no apologies for this apparent rant because unfortunately this is precisely what it is.

 

Recently, I subscribed to your Youview package which included the On Demand feature which I was particularly interested in. It was delivered and I found I had to set it up manually as there were difficulties in establishing protocols between the two wired network plugs. I was eventually able to solve this issue and use the On Demand feature as desired.

 

Another issue then appeared, in that the ‘Box’ developed its own issues and refused to allow me access to the self-same On Demand feature I was so looking forward to using! I telephoned the appropriate number for a service call but had to wait nearly three frustrating weeks for someone to come out and check the installation. He decided that it was the Box at fault and replaced it.  My mood was lifted a bit as I thought the problems had been sorted and I looked forward to some trouble-free entertainment.

Unfortunately, that anticipation was short-lived!

 

The next day, I tried to wake the unit from its painfully tedious ‘Eco’ mode but it just sat there displaying a somewhat annoying ‘please wait’ message. After waiting for a reasonable ten minutes, I lost patience, turned the set off and powered it down completely by unplugging it from the wall socket. I waited a few minutes in case a memory module needed to clear itself then reconnected the box and powered it up. To my gathering astonishment, I was again greeted by the ‘please wait’ message! At this point my temper began to fray and I felt a building animosity to the little box sitting in front of me!

 

I have tried contacting yourselves through your Email system and have been ignored twice and tried in desperation for a third time this morning but again, to no avail.

These mails explained my disappointment at being promised all these wonderful things such as Kids TV for my children and the ability to stream films on demand and yet the very things I purchased the package for have been denied me from the start.

 

I am of the opinion that your whole Youview- the package, services and operating system- is a waste of a time and deceptive between  what is promised and what actually materialises!

I originally left Sky TV because of the alluring sales patter on your adverts but I have now signed back to them as I know they deliver what is expected of them with a level of service that your company can only wish for.

I cannot wait for my Infinity contract to expire too so that I can sign the whole package over to Sky and quit your abysmal company for good.

Having now experienced your customer services first hand, I doubt I will receive even a reply to this missive but it would be nice to think one of your team bothered to read it and somewhere in the chain of command, an overpaid chair warmer received a remonstration but as you have my money now, I fear I will sadly be disappointed by you once more. 

 

Regards

 

P.Ludlow

0 Ratings
3 REPLIES 3
drhowells
Recognised Expert
426 Views
Message 2 of 4

Re: I make no apologies for this apparent rant because unfortunately this is precisely what it is.


@ludsonline wrote:

I make no apologies for this apparent rant because unfortunately this is precisely what it is.

 

Recently, I subscribed to your Youview package which included the On Demand feature which I was particularly interested in. It was delivered and I found I had to set it up manually as there were difficulties in establishing protocols between the two wired network plugs. I was eventually able to solve this issue and use the On Demand feature as desired.

 

Another issue then appeared, in that the ‘Box’ developed its own issues and refused to allow me access to the self-same On Demand feature I was so looking forward to using! I telephoned the appropriate number for a service call but had to wait nearly three frustrating weeks for someone to come out and check the installation. He decided that it was the Box at fault and replaced it.  My mood was lifted a bit as I thought the problems had been sorted and I looked forward to some trouble-free entertainment.

Unfortunately, that anticipation was short-lived!

 

The next day, I tried to wake the unit from its painfully tedious ‘Eco’ mode but it just sat there displaying a somewhat annoying ‘please wait’ message. After waiting for a reasonable ten minutes, I lost patience, turned the set off and powered it down completely by unplugging it from the wall socket. I waited a few minutes in case a memory module needed to clear itself then reconnected the box and powered it up. To my gathering astonishment, I was again greeted by the ‘please wait’ message! At this point my temper began to fray and I felt a building animosity to the little box sitting in front of me!

 

I have tried contacting yourselves through your Email system and have been ignored twice and tried in desperation for a third time this morning but again, to no avail.

These mails explained my disappointment at being promised all these wonderful things such as Kids TV for my children and the ability to stream films on demand and yet the very things I purchased the package for have been denied me from the start.

 

I am of the opinion that your whole Youview- the package, services and operating system- is a waste of a time and deceptive between  what is promised and what actually materialises!

I originally left Sky TV because of the alluring sales patter on your adverts but I have now signed back to them as I know they deliver what is expected of them with a level of service that your company can only wish for.

I cannot wait for my Infinity contract to expire too so that I can sign the whole package over to Sky and quit your abysmal company for good.

Having now experienced your customer services first hand, I doubt I will receive even a reply to this missive but it would be nice to think one of your team bothered to read it and somewhere in the chain of command, an overpaid chair warmer received a remonstration but as you have my money now, I fear I will sadly be disappointed by you once more. 

 

Regards

 

P.Ludlow


Hi, you are highly unlikely to get a reply here because we are mostly customers like yourself. This is a customer to customer support forum. Your best bet is to contact the forum mods on this link:

 

https://bt.custhelp.com/app/contact_email/c/4951

 

 

0 Ratings
dombullion
Aspiring Expert
423 Views
Message 3 of 4

Re: I make no apologies for this apparent rant because unfortunately this is precisely what it is.

Hi P.Ludlow,

 

You could try contacting the mods at this link:http://bt.custhelp.com/app/contact_email/c/495

 

They may take up to 3 days to reply but you should get a tracking number immediately.

 

They are a UK Based specialist team that have a good track record of getting problems solved. 

 

0 Ratings
ludsonline
Newbie
417 Views
Message 4 of 4

Re: I make no apologies for this apparent rant because unfortunately this is precisely what it is.

Hi,
Thanks for that. Will have a look...

Paul
0 Ratings