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emb0161
Aspiring Contributor
483 Views
Message 11 of 35

Re: IPC 6023

Had engineer visit who after doing all the checks confirmed it is a multicast problem usually at exchange occasionally at cabinet. Await phone call tomorrow

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Colinnaylor
Aspiring Contributor
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Message 12 of 35

Re: IPC 6023

will try this later

 

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emb0161
Aspiring Contributor
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Message 13 of 35

Re: IPC 6023

 Are you in Manchester area?

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Colinnaylor
Aspiring Contributor
398 Views
Message 14 of 35

Re: IPC 6023

Yes
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po37
Aspiring Contributor
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Message 15 of 35

Re: IPC 6023

I'm also in the Manchester area having the same problems.

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emb0161
Aspiring Contributor
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Message 16 of 35

Re: IPC 6023

We could all be on the same exchange.

My call back is promised fof between 1 and 3

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po37
Aspiring Contributor
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Message 17 of 35

Re: IPC 6023

I had a broadband engineer come and look at the line yesterday he was unable to fix the problem with the BT youview error IPC 6023.

BT are sending a Qube engineer on Friday to have a look at the problem, hopefully he will be able to sort it out.

 

It does sound like it may be a local problem though as the broadband engineer said he had a job 2 streets away the day before mine with exactly the same problem that he couldn't resolve.

 

I'm in the M35 area of Manchester.

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emb0161
Aspiring Contributor
342 Views
Message 18 of 35

Re: IPC 6023

Also m35

It was a Qube engineer who came out yesterday and agreed it is a multi cast problem. 

Had a phone call 1hr ago to ask if problem fixed.  Promised call back in 10 mins. Whilst talking to him missed call on mobile ftom another engineer who promised to ring back with 2 hrs.

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emb0161
Aspiring Contributor
338 Views
Message 19 of 35

Re: IPC 6023

Problem supposedly fixed at exchsnge, now got snother engineer visit booked for friday. Now the qube engineer said if multi cast problem fixed I woukd just need to a software update. Mmmm not very confident!
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emb0161
Aspiring Contributor
274 Views
Message 20 of 35

Re: IPC 6023

After another engineer visit followed by an hour long phone call, another visit booked for monday. Fault now said to be in cabinet.

So far tried a new hub, a new box a new ip address,

 

Now waiting for confirmation on engineer visit.

 

So if you are in Failsworth east you might be on thd same cabinet

 

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