Just had the qube engineer here for an hour. Still no solution.
He escalated the problem over the phone, BT had him doing checks my 8 year old son would have tried before even reporting a problem.
After 40 minutes or so they decided there was a fault on the line, at this point I asked to speak to the BT customer services person on the other end of the phone. I explained that a BT broadband engineer had been on monday and he gave the line, router and everything else the all clear. Didnt make the slightest difference.
This is as plain as day a fault at either the exchange or cabinet, but having spent the best part of this week on the phone repeating the same tasks while all the time telling them I've tried this x amount of times before IT DOES NOT WORK !
Anyway if you are in Failsworth same as me and the poster above don't even bother trying to watch any internet TV over the weekend because I'm sure it will take best part of a week for them to realise the fault is at their end.
So since the software update on the 27th Nov i've had 2 boxes without internet TV, not interested in any money as recompense just an apology to say the fault was at their end and we're sorry to have wasted your time would do fine.
P.S. Sorry for the rant, but felt I needed to!
Hoping 3rd engineer on Monday is 3rd time lucky.
At least it is accepted a fault in a cabinet. We shall see.
Suspect you might have had the same engineer. He was asked to wait while they ran sone tests. He phoned his noss who told him to go to his next job. Bt phoned qube and asked he be sent back but he had closed the call! !!!!
There must be more affected in the area. M35 9
This is far ftom good enough!
Same here not believing me. The last engineer kept saying the code was an aerial fault but that the aerial was ok, he put a new youview box on and generated a load of other errors that just confused things. Onlibe youview forum says it is multi cast problem. Which is what Tuesday engineer reported.
Bt dont seem to be able to link the calls from the same area with the same fault. Kept telling them there are others with the same fault in the same area.
As I spoke to the next level support and got him to listen I think the message got through. I did get an apology repeatedly after listing the phone calls and visits.
Time will tell
I will also want a refund
Enough is enough BT, now I am angry.
Just had a phone call from the engineer booked for tomorrow. He is Qube engineer, not Openreach. He cant do anything at the cabinet as I was promised.
How do I contact the mod?
Thanks for posting. I'll take a look at this for you if you wish. Drop me an email with the details. You'll get the 'contact us' link in my profile.
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BT just rang to say the issue is now resolved! Far from it still getting the same error message IPC 6023.
Surely they can see at least 3 people (the 3 in this thread) all on the same exchange all having the same problem since the last software update 27th nov.
Sick to the back teeth of being fobbed off with lame excuses and spending hours on the phone repeating the same procedures time after time.