A little while ago, my interent connection dropped. Just thought to check and yes all internet channels are back.
So whoever got them to do whatever - thank you.
Had a phone call today off one of the moderators asking if the problem was solved.
Happy to say all is well at my end now.
Thanks to the mods who helped get this sorted for me.
well here is the the update from this morning bt have been replaced everything except the bt vision box because they dont have them on the van. ok no problem there, but the problem with the box is still there. here where the fun started i phoned up to be told it will be £35 pound please for a new box. yeah right after about 45 min of being pass around dept they are now send another persons to check my bt vision box to see if it need replacing emmm that was the fault to start with they are coming tomorrow let see what happens next