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@Atommo Sorry about that, can you try these steps and post back to let me know how you get on?
Follow these steps to try and fix these IPC errors:
Are you still using a BT Home Hub and just how is the Youview box connected to the router?
Thank you for sending in your details. I'm sorry you haven't been able to use your BT TV service following your home move. I've checked your details and it looks like the BT TV service hasn't been correctly linked to your new Broadband. I've raised this with my colleagues in the BT TV team.
I'll post back as soon as I have an update.
Thank you for taking my call. I'm glad to hear the TV service is working
Please once again accept my apology for the delay in getting all your services working at your new address.