IPC6007 error

[Atommo]

Hi there, recently moved house, hasn't set the to box back up for a while but have done today and it's not showing my subscribed channels. Anyone know anything about the error code as above?

[NeilO]

@Atommo Sorry about that, can you try these steps and post back to let me know how you get on?

Follow these steps to try and fix these IPC errors:

1. Try to access the BT Player. Press the Home (or YouView) button, then scroll to and select BT Player
2. If you still see the error message then try restarting your equipment by following these steps:
   • First, restart your Hub
   • Wait for the broadband light on your Hub to go blue
   • Restart your set top box, using the power switch on the back
   • Now check if you still receive the error
3. Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
4. Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK

[Atommo]

Hello there, this has not worked I'm afraid. Any other ideas?

[PaddyB]

Hi @Atommo, I'm sorry that hasn't worked. If you send me in your details I'll be able to run a few checks on your service. Please can you send me in your details using the "Contact The Mods" link found in my profile? Thanks PaddyB

[TimCurtis]

Are you still using a BT Home Hub and just how is the Youview box connected to the router?

[PaddyB]

Hi @Atommo,

Thank you for sending in your details. I'm sorry you haven't been able to use your BT TV service following your home move. I've checked your details and it looks like the BT TV service hasn't been correctly linked to your new Broadband. I've raised this with my colleagues in the BT TV team.

I'll post back as soon as I have an update.

Thanks

PaddyB

[PaddyB · Accepted solution]

Hi @Atommo,

Thank you for taking my call. I'm glad to hear the TV service is working 

Please once again accept my apology for the delay in getting all your services working at your new address.

Thanks

PaddyB

[Atommo]

Thank you so much, all working as it should be now 🙂