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mattswain24
Aspiring Contributor
427 Views
Message 1 of 33

IPC6023 #2

how do i ge the solution as this issue is exactly my problem

 

tganks in advance

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32 REPLIES 32
Moderator
Moderator
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Message 2 of 33

Re: IPC6023 #2

Hi @mattswain24 and welcome.

 

How are you connecting the youview box? Is it via cable directly to the hub or via adaptors or extenders?

 

Cheers

 

David

Community ModeratorDaveM
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mattswain24
Aspiring Contributor
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Message 3 of 33

Re: IPC6023 #2

it is via adaptors

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Moderator
Moderator
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Message 4 of 33

Re: IPC6023 #2

Thanks for confirming that @mattswain24. Are you able to connect directly with cable?

 

Cheers

 

David

Community ModeratorDaveM
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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mattswain24
Aspiring Contributor
402 Views
Message 5 of 33

Re: IPC6023 #2

sorry David

 

it i s via a router and the power adaptor and then another router into the hub. the best nternet can be used from the second router through wi-fi. i have tried to changed the primary and secondary DNS but no luck

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Distinguished Sage
Distinguished Sage
399 Views
Message 6 of 33

Re: IPC6023 #2

You will need to connect it directly to the home hub to prove whether its an issue with the YouView box or not.

 

I suspect that you are losing the multicast data, because of those additional routers. You would normally only have one router, which is the home hub. Any additional routers are going to result in double NAT.

 

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mattswain24
Aspiring Contributor
393 Views
Message 7 of 33

Re: IPC6023 #2

it has been contacted directly and that works fine. i get an but sport internet connected and the. get the ipc6023 error

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Distinguished Sage
Distinguished Sage
388 Views
Message 8 of 33

Re: IPC6023 #2

Does everything work when you connect it directly with a cable?

 

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V_Meldrew
Expert
381 Views
Message 9 of 33

Re: IPC6023 #2

I'm guessing you're using an old router as a network hub and that this is the cause of your problem. I'm sure you would get better results if you replaced the '2nd router' with an unmanaged network hub, these cost in the order of £15 or thereabouts from a well known, indeed prime, online retailer.

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mattswain24
Aspiring Contributor
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Message 10 of 33

Re: IPC6023 #2

just purchased a new router from curry’s this was £19. 

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