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mattswain24
mattswain24
Aspiring Contributor

on ‎09-01-2018 20h17 - last edited on ‎09-01-2018 20h20 by Moderator

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Message 1 of 33

IPC6023 #2

how do i ge the solution as this issue is exactly my problem

 

tganks in advance

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32 REPLIES 32
DavidM
Moderator
Moderator

on ‎09-01-2018 20h21

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Message 2 of 33

Re: IPC6023 #2

Hi @mattswain24 and welcome.

 

How are you connecting the youview box? Is it via cable directly to the hub or via adaptors or extenders?

 

Cheers

 

David

Community ModeratorDaveM
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mattswain24
mattswain24
Aspiring Contributor

on ‎09-01-2018 20h28

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Message 3 of 33

Re: IPC6023 #2

it is via adaptors

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DavidM
Moderator
Moderator

on ‎09-01-2018 20h34

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Message 4 of 33

Re: IPC6023 #2

Thanks for confirming that @mattswain24. Are you able to connect directly with cable?

 

Cheers

 

David

Community ModeratorDaveM
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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mattswain24
mattswain24
Aspiring Contributor

on ‎09-01-2018 20h46

411 Views
Message 5 of 33

Re: IPC6023 #2

sorry David

 

it i s via a router and the power adaptor and then another router into the hub. the best nternet can be used from the second router through wi-fi. i have tried to changed the primary and secondary DNS but no luck

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎09-01-2018 20h54

408 Views
Message 6 of 33

Re: IPC6023 #2

You will need to connect it directly to the home hub to prove whether its an issue with the YouView box or not.

 

I suspect that you are losing the multicast data, because of those additional routers. You would normally only have one router, which is the home hub. Any additional routers are going to result in double NAT.

 

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mattswain24
mattswain24
Aspiring Contributor

on ‎09-01-2018 20h58

402 Views
Message 7 of 33

Re: IPC6023 #2

it has been contacted directly and that works fine. i get an but sport internet connected and the. get the ipc6023 error

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎09-01-2018 21h03

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Message 8 of 33

Re: IPC6023 #2

Does everything work when you connect it directly with a cable?

 

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V_Meldrew
V_Meldrew
Expert

‎09-01-2018 21h11 - edited ‎09-01-2018 21h12

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Message 9 of 33

Re: IPC6023 #2

I'm guessing you're using an old router as a network hub and that this is the cause of your problem. I'm sure you would get better results if you replaced the '2nd router' with an unmanaged network hub, these cost in the order of £15 or thereabouts from a well known, indeed prime, online retailer.

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mattswain24
mattswain24
Aspiring Contributor

on ‎09-01-2018 21h14

386 Views
Message 10 of 33

Re: IPC6023 #2

just purchased a new router from curry’s this was £19. 

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