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mattswain24
Aspiring Contributor
319 Views
Message 1 of 33

IPC6023 #2

how do i ge the solution as this issue is exactly my problem

 

tganks in advance

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32 REPLIES
Moderator
Moderator
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Message 2 of 33

Re: IPC6023 #2

Hi @mattswain24 and welcome.

 

How are you connecting the youview box? Is it via cable directly to the hub or via adaptors or extenders?

 

Cheers

 

David

Community ModeratorDavidM
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mattswain24
Aspiring Contributor
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Message 3 of 33

Re: IPC6023 #2

it is via adaptors

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Moderator
Moderator
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Message 4 of 33

Re: IPC6023 #2

Thanks for confirming that @mattswain24. Are you able to connect directly with cable?

 

Cheers

 

David

Community ModeratorDavidM
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mattswain24
Aspiring Contributor
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Message 5 of 33

Re: IPC6023 #2

sorry David

 

it i s via a router and the power adaptor and then another router into the hub. the best nternet can be used from the second router through wi-fi. i have tried to changed the primary and secondary DNS but no luck

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Distinguished Sage
Distinguished Sage
291 Views
Message 6 of 33

Re: IPC6023 #2

You will need to connect it directly to the home hub to prove whether its an issue with the YouView box or not.

 

I suspect that you are losing the multicast data, because of those additional routers. You would normally only have one router, which is the home hub. Any additional routers are going to result in double NAT.

 

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Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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mattswain24
Aspiring Contributor
285 Views
Message 7 of 33

Re: IPC6023 #2

it has been contacted directly and that works fine. i get an but sport internet connected and the. get the ipc6023 error

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Distinguished Sage
Distinguished Sage
280 Views
Message 8 of 33

Re: IPC6023 #2

Does everything work when you connect it directly with a cable?

 

-----------------------------------------------------------------------------------

Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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V_Meldrew
Aspiring Expert
273 Views
Message 9 of 33

Re: IPC6023 #2

I'm guessing you're using an old router as a network hub and that this is the cause of your problem. I'm sure you would get better results if you replaced the '2nd router' with an unmanaged network hub, these cost in the order of £15 or thereabouts from a well known, indeed prime, online retailer.

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mattswain24
Aspiring Contributor
269 Views
Message 10 of 33

Re: IPC6023 #2

just purchased a new router from curry’s this was £19. 

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