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BT TV Expert
BT TV Expert
40,680 Views
Message 1 of 109

IPC6023 - Advanced Diagnosis

Hi All,

 

IPC6023 is the youview error code for insufficient quality  on an Internet channel. This is caused by two possible scenarios:
  1) No multicast packets received for 5 seconds
  2) More than 5 packets per second lost (This Message can be enabled using "Picture Quality Alert for Internet Channels" setting)

 

Diagnosing this issue can be tricky as it is either:
  1) A network wide fault affecting all users (very rare)
  2) An exchange wide fault affecting users on the same cabinet (rare)
  3) An individual line configuration fault (rare but has been seen before)
  4) Network problems within the home
 
They are a couple of things you can do to prove the presence of multicast streams without the youview box even connected however they are not consumer friendly 🙂
  One way would be to attach a laptop to the BT Homehub and use a program called VLC to "Open Network Stream" on the "Test Channel" multicast stream (rtp://234.81.130.4:5802)
  Another way would be to use a program called "TS Reader Lite" with "RTPMulticast.dll" as the source to join the same "Test Channel" (234.81.130.4  port 5802) - This analyses the stream and give a "continuity error" count.

 

These methods can then be used for diagnosing in-home network configurations, power line adaptors etc 😄

 

PS: both these methods require that the laptops firewall is not blocking the above protocols/ports/programs

PPS: These are some of the tools I use personally and this guide is not an Official BT faulting guide 😛

 

Steve

Community ModeratorSteveM
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TimCurtis
Recognised Expert
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Message 2 of 109

Re: IPC6023 - Advanced Diagnosis

Might be good to make this a sticky (or whatever the correct terminology is here) as it gives a user an immediate & relatively simple check that multicast is being received OK.

ubysam
Contributor
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Message 3 of 109

Re: IPC6023 - Advanced Diagnosis

Steve, hope you can help.

 

I've got three people witihn 300m of each other with various CPE (all BT)  but all share the same problem.

 

No multicast

 

?

 

 

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BT TV Expert
BT TV Expert
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Message 4 of 109

Re: IPC6023 - Advanced Diagnosis

Sure, send me the details (via a mod) and I'll get it sorted.

Steve
Community ModeratorSteveM
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Distinguished Guru
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Message 5 of 109

Re: IPC6023 - Advanced Diagnosis

Thanks for the useful info Steve. Any customer self-diagnosis tools and tricks are helpful.

 

I already had VLC installed on my PC so just tried it. While it didn't play the picture/sound smoothly (just down to limitations or set up of my old PC I suspect) it is a very useful way of at least proving the multicast stream is still available to the router even if the BT TV box is not playing ball.

 

P.S. Just as useful to BT Vision+ multicast customers such as myself.

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Moderator
Moderator
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Message 6 of 109

Re: IPC6023 - Advanced Diagnosis

Hi ubysam,

 

Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll pass them on to Steve. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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vintagewireless
Aspiring Contributor
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Message 7 of 109

Re: IPC6023 - Advanced Diagnosis

Hi,

Hope you can help.

 

I get the error IPC6023 on BT sports channels 507 and 508 and no picture.

 

I have the BT/Humax Youview box cable to the router via an ethernet switch.

BBC iplayer works

The BT Sports ipad app works.

 

Tried your test with VLC player but nothing plays (turned firewall on BT Netprotect off to do this).

 

I use my own router (Buffalo WZR-HP-AG300H) (BT Homehubs 2 and 3 were short of features I needed)

 

Rebooted Infinity modem, my router and the youview box in that order.

 

I had connected my old BT Vision silver box to the network (wondered if this had upset things).

To get the silver box to work with my router I had entered the google public dns server addresses (8.8.8.8 and 8.8.4.4) in the router (DNS 62.6.40.162 is also shown).

 

Have run the BT Wholesale speed test and get 60Mbit/s down and 15Mbit/s up.

 

Infinity line is 01277 xxxxxx (Billericay Essex).

 

I tried the online chat system but got nowhere apart from doing the reboots.

 

I would be grateful if you could look into this please.

 

Kind regards

 

Alan

 

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Distinguished Sage
Distinguished Sage
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Message 8 of 109

Re: IPC6023 - Advanced Diagnosis

Please edit out your phone number as this is a public forum. Thanks.

 

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BT TV Expert
BT TV Expert
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Message 9 of 109

Re: IPC6023 - Advanced Diagnosis

Hi Alan,

 

The router needs to support multicast and IGMP v3 in order to pass the streams.

 

Have you tried it with the BT Homehub and laptop just to prove the streams into the home?

 

Steve

Community ModeratorSteveM
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vintagewireless
Aspiring Contributor
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Message 10 of 109

Re: IPC6023 - Advanced Diagnosis

Hi Steve,

 

Thanks for quick reply.

Have swapped back to HH2 (infinity version).

Direct cable to laptop.

Firewall off

BBC iplayer works but VLC does nothing

Cannot ping 234.81.130.4

Direct cable to youview box.

Still get IPC6023

BBC player not playing

ITV player plays

Milkshake plays

Broadband speed still 60/15Mbit/s

Not sure where to go from here

 

Alan

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