My BT broadband and TV was activated this week, but I can't watch any of the internet channels including BT Sport due to the IPC6023 error. I have a Home Hub 6A. It's connected to the Youview box through an ethernet switch, however I still continue to receive the error when it is corrected direct to the Home Hub (and it would frankly be very poor if it didn't work through a switch, which should make no difference).
I tried testing the multicasting through both the methods described in the first post in this thread, but get nothing on either, making me think there must be some problem with settings in the router, or on BT's end.
Reading other posts about this problem (and there are many! This problem has been around for years yet BT still have failed to fix it), it usually ends up requiring a replacement BT Hub - is there a known problem with the 6A? I saw that skycatcher above is using a 6 and having problems.
I have downloaded VLC anD whilst watching the BT advertising it's breaking up the same time as the TV/You View does. What does this mean please.
I seem to be suffering from the IPC6023 error all of a sudden.
I have had BT TV for 6 months now and it was working ok up till recently. I have made no changes to my network in the meantime.
I do not use the HH. I have a pfSense firewall acting as the main router which then goes to a TL-SG108E managed switch with IGMP Snooping enabled.
Even connecting the BTTV box directly to the pfSense router does not seem to work.
The error manifests itself after 4 mins as has been reported in various other threads. Also after 4 mins when uses the test channel on VLC.
Do I need an engineer call to check the line condition?
Yes I have Sonos on the network along with lots of other updateable devices.
The problem still occours when I connect the BTTV box direct to the router though, and disabling all other devices on the network.