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Community Manager
Community Manager
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IPC6023 Error Message

Follow these steps to try and fix IPC6023 error:

 

>  Check you have a working broadband connection on another piece of equipment like a laptop or PC. Extra TV channels are delivered using your broadband. If your broadband isn't working please use our broadband troubleshooting wizard 

 

Broadband troubleshooting wizard

 

>  If you've got a connection, your broadband speed may not be fast enough to receive these channels.
 

Test your speed

 

If your download speed is below 5mbps then you may have a broadband speed fault

 

>  If broadband is working and is fast enough then check the connection between your BT Home Hub and YouView box.  It should be connected with an ethernet cable rather than powerline adapters

 

>  If you still see the error message then try restarting your equipment by following these steps:

 

  .  First, restart your BT Home Hub
  .  Wait for the broadband light on your Hub to go blue
  .  Restart your YouView box, using the power switch on the back of the box
  .  Now check if you still receive the error

 

>  If you're watching an HD version of a channel, switch to the standard version, i.e., BT Sport 1 instead of BT Sport 1 HD

 

**Edit** Removed link to IPC6023 YouView survey as this survey is closed.**Edit** 

Cheers

Sean

Community ManagerSeanD
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