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Contributor
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Message 1 of 6

IPC6023 and new Smart Hub 2

Morning

I have been an Infinity 2 customer for several years using a Home Hub 5. We like to watch BT Sport (rugby) at the weekends.

Approximately 2 weeks ago we renewed our Contract to the Halo 2 with a new Smart Hub 2. Ever since we get error code IPC 6023 every 4 minutes watching any of the BT Sport channels. You can clear it by changing channels but then only works for 4 minutes.

I've tried everything i.e. checking all connections, changing ethernet cables etc etc to no avail. I was so fed up yesterday i put the old Home Hub 5 back in and it all worked fine i.e. no IPC 6023 error code. What does this mean?

Can anyone help please?

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: IPC6023 and new Smart Hub 2

@Surfbum 

Try turning Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Unless you are planning to use the add-on black disks, I would keep using the HH5.

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Contributor
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Message 3 of 6

Re: IPC6023 and new Smart Hub 2

Thanks for this i'll give it a try later.

The dilemma i have is that the Smart Hub 2 was giving us a far better wifi signal around the house than the HH5!

Hopefully your suggestion will sort it and we can use the Smart Hub.

Thanks

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Message 4 of 6

Re: IPC6023 and new Smart Hub 2

I’ve turned off the Smart Set up as advised but it’s still giving the IPC6023 error.

Any other thoughts please?

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Distinguished Guru
Distinguished Guru
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Message 5 of 6

Re: IPC6023 and new Smart Hub 2

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Contributor
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Message 6 of 6

Re: IPC6023 and new Smart Hub 2

Thanks

maybe a new fibre white box will do the trick then.....

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