IPC6023 and new Smart Hub 2

[Surfbum]

Morning

I have been an Infinity 2 customer for several years using a Home Hub 5. We like to watch BT Sport (rugby) at the weekends.

Approximately 2 weeks ago we renewed our Contract to the Halo 2 with a new Smart Hub 2. Ever since we get error code IPC 6023 every 4 minutes watching any of the BT Sport channels. You can clear it by changing channels but then only works for 4 minutes.

I've tried everything i.e. checking all connections, changing ethernet cables etc etc to no avail. I was so fed up yesterday i put the old Home Hub 5 back in and it all worked fine i.e. no IPC 6023 error code. What does this mean?

Can anyone help please?

Thanks

[Keith_Beddoe]

@Surfbum 

Try turning Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Unless you are planning to use the add-on black disks, I would keep using the HH5.

[Surfbum]

Thanks for this i'll give it a try later.

The dilemma i have is that the Smart Hub 2 was giving us a far better wifi signal around the house than the HH5!

Hopefully your suggestion will sort it and we can use the Smart Hub.

Thanks

[Surfbum]

I’ve turned off the Smart Set up as advised but it’s still giving the IPC6023 error.

Any other thoughts please?

[zulu17]

My thoughts go to this thread

https://community.bt.com/t5/YouView-from-BT/BT-TV-Error-code-IPC-6023-every-4-minutes-and-20-seconds...

[Surfbum]

Thanks

maybe a new fibre white box will do the trick then.....