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Tompage51
Aspiring Contributor
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Message 1 of 13

IPC6023 error issue

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Hello all

I am after a bit of help/advice to try and fix the dreaded ipc6023 error on my BTTV service. My current setup is

Draytek vigor 130 setup in bridge mode

Netgear R8000 with the tick box for BT igmp/snooping setting ticked.

BT mini connector power adapters connecting  to two bttv youview boxes. 

I have been using this setup for a while since my bt smart hub 1 decided to stop working after a power cut. the setup has been working fine but around about a month ago it started to drop the premium and bt sport channels with the good old ipc6023 error.

I have tried resetting all the devices but with no luck. i have also followed the diagnostic help on the BT website. 

looking at other peoples issues and solutions on here and trying all of them i could find, i cannot see where i am going wrong.

 

Any help is most grateful

 

Kind Regards

Tom

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12 REPLIES 12
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Message 2 of 13

Re: IPC6023 error issue

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Hi @Tompage51  welcome to the forum and thanks for posting. Sorry you are getting the IPC6023 error code. I notice you previously used the Smart Hub until it went faulty. If you are still in contract I will be happy to arrange a replacement smart hub for you. Post back and let me know if you would like to try that.

Cheers
John

Community ModeratorJohnC
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Tompage51
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Message 3 of 13

Re: IPC6023 error issue

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Hi John, thanks for the reply. It was over 6 months since the smart hub failed and I don't think it's here anymore. I believe I am still in contract and if you are able to send one out I would gladly try it to see if it helps.

Kind Regards

Tom
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Moderator
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Message 4 of 13

Re: IPC6023 error issue

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Hi @Tompage51,

That's great. We should be able to get it sent out for you then Smiley Happy

I've sent you a private message with some more info.

Thanks

DanielS

Community ModeratorDannyS
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Tompage51
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Message 5 of 13

Re: IPC6023 error issue

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Hi Daniel / John

private message repiled to.

Kind Regards

Tom

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Message 6 of 13

Re: IPC6023 error issue

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Thanks @Tompage51,

I can see your message in our queue. One of the team will be in touch with you over the next couple of working days Smiley Happy

Thanks

DanielS

Community ModeratorDannyS
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Message 7 of 13

Re: IPC6023 error issue

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Hi @Tompage51 I gave you a call there but missed you, I wanted to follow up with you to check if the new Hub has resolved the IPC6023 error you were getting?

Community ModeratorNeilO
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Tompage51
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Message 8 of 13

Re: IPC6023 error issue

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Hi @NeilO  sorry I missed your call, the router arrived yesterday and I have plugged it in and the ipc6023 error has now fixed itself. 

 

I can only assume there is something that has changed in the 3rd party setup that I cannot see. I'll leave the bt hub in from now on as it's working straight out of the box. 

 

Many thanks for all your help 👍

Kind regards

Tom

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Message 9 of 13

Re: IPC6023 error issue

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Hi @Tompage51 Thanks for getting back to me, brilliant I'm glad that's sorted it for you 😀

Community ModeratorNeilO
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Tompage51
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Message 10 of 13

Re: IPC6023 error issue

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Hi @NeilO 

Just a quick question, the Netgear has great parental controls that the smart hub does not have. Is there any way the Netgear router can be used with the hub 6 so I can keep some of the functions?

Kind regards

Tom

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