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Danauckland
Beginner
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Message 1 of 4

IPC6023 error

I've just upgraded and got bt tv, installed.itnon my go live day and updated the software then tuned the channels.in, it's plugged directly into my router and says it has internet connection.

 

I can play catch up videos and BT sport channels work fine. If I try to watch anything from entertainment it throws up the ipc6023 error.

 

On the BT app on my phone I can watch all the channels fine.

 

Ready to throw it out the window 

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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: IPC6023 error

Hi @Danauckland,

Welcome to the Community and thank you for posting. 

The IPC6023 error usually indicates an issue with the speed of the Broadband connection. What speeds are you currently getting?

Can you try the following steps

  • First, restart your Hub
  • Wait for the broadband light on your Hub to go blue
  • Restart your TV box, using the power switch on the back

If you're still getting the error after that, please post back.

Thanks

PaddyB

Community ModeratorPaddyB
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Danauckland
Beginner
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Message 3 of 4

Re: IPC6023 error

Hi I've tried that several times, my speed is between 12-15meg
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Moderator
Moderator
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Message 4 of 4

Re: IPC6023 error

Hi @Danauckland,

Thank you for posting back. If you send me in your details, I'll run a few checks on your line.

I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

Community ModeratorPaddyB
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