I've just upgraded and got bt tv, installed.itnon my go live day and updated the software then tuned the channels.in, it's plugged directly into my router and says it has internet connection.
I can play catch up videos and BT sport channels work fine. If I try to watch anything from entertainment it throws up the ipc6023 error.
On the BT app on my phone I can watch all the channels fine.
Ready to throw it out the window
Welcome to the Community and thank you for posting.
The IPC6023 error usually indicates an issue with the speed of the Broadband connection. What speeds are you currently getting?
Can you try the following steps
If you're still getting the error after that, please post back.
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